Clear answers about payments, order fulfilment and refunds.
Most automated services are fulfilled within a few minutes after payment confirmation. Manual services show an estimated time on the product page. Supplier maintenance may increase the wait.
Open your account and go to My orders. You will see the current status, amount, date and processing history.
No. Cyber Donate never asks for a password, verification code, PIN or CVV. We only need the details explicitly shown in the service form.
Contact support as soon as possible and include the order number. Details may sometimes be corrected before the order is sent to the supplier. A delivered digital item usually cannot be redirected.
After the payment provider confirms it and the order receives a paid status. If money was charged but the status did not change, do not pay again—contact support.
The final amount is displayed before confirmation. Any extra fee for a payment method must be included in the calculation before you pay.
Requests are reviewed according to the order status and the nature of the digital product. If an order has not been sent to the supplier or cannot be fulfilled due to our side, a retry, replacement or refund may be available.
Do not create duplicate orders. Wait until availability is restored or choose another service. The current status is shown on the product page.
Support will check your order and explain the next step. Include the order number if you already have one.