Refund Policy
Last updated: August 3, 2026
This policy explains how refunds are handled for digital goods and services purchased through CYBER DONATE. Every request is reviewed individually based on the order status, payment information and delivery of the service.
When a refund is available
You may request a full or partial refund when:
- a paid order was not fulfilled
- the digital product or service was not delivered
- the service was delivered only in part
- fulfilment is impossible because of a CYBER DONATE technical issue
- the order was cancelled before fulfilment began
- a duplicate payment for one order is confirmed
When a refund is unavailable
A request may be declined when:
- the order was successfully fulfilled in full
- digital goods, game currency, subscriptions, Telegram Stars, Premium or Gifts were delivered
- the customer entered an incorrect UID, server, region, username or other details
- the service was delivered using the customer-provided details
- restrictions were imposed by a game, Telegram, publisher or account
- payment cannot be verified
- the service rules were breached or the request period expired
If fulfilment has not started, CYBER DONATE may cancel the order and return the payment.
Request period
Submit your request within 7 calendar days of payment. Successfully delivered orders are not refundable unless CYBER DONATE confirms a technical error.
How to request a refund
Open an eligible order in your account and select “Request a refund”, or contact support. Provide the order number, payment date and amount, payment method, reason and a clear description. We may ask for payment evidence or other supporting files.
Review and refund timeframes
We review a complete request within 3 business days. If more information is needed, the review period starts when it is supplied.
Once approved, a refund is initiated within 10 business days. The final credit time depends on the bank or payment provider.
Refund method
Funds are returned only to the original payment details: the same card, wallet, account or payment method. We do not send refunds to another person or payment method unless required by law or provider rules.
We never request or display full payment details. Only masked data is used for verification.
Partial refunds and fees
If only part of a service was delivered, the refund may be proportional to the undelivered portion. The approved amount is shown before processing.
Any fees are handled under the applicable bank or payment provider rules.
Refund support
Support is available 24/7. The average response time is 10 minutes; complex cases may take longer to investigate.
Start a request from an eligible paid order.